Are your wheels hand-built?

Yes, all of our wheels are hand-built whether they are built in the US or in our factory in Taichung, Taiwan.

What is your warranty?

We have a 2 year warranty on any manufacturer's defects.

Do your wheels come with Quick Release skewers?

Yes, all of our wheelsets come with proprietary ROL QR's. Weight per pair: 111 grams. Please note that wheelset weights listed do not include the Quick Release skewers.

What payment options are available?

Payment options include Visa, MasterCard, American Express, and PayPal.

Will I need rim strips on my ROL “clincher” wheels?

Yes, and to accommodate this, we install lightweight nylon rim strips on all of our clincher wheelsets.

What are your prices for shipping in the US?

Domestic Shipping Prices:
US Ground, Insured - $30
US 2 Day Shipping, Insured - $75

Do you ship overseas?

Yes, but due to the disparate shipping charges between countries, we handle all international orders individually via e-mail, telephone, and Skype. We regularly ship to Canada, Europe, Australia and Puerto Rico. We use US Postal for nearly all international shipments.

The prices below for shipping are estimates only. The actual shipping price will be quoted individually and will be based on the destination country. Dimensions of our wheel boxes are 32" long, 7" wide and 26" tall.

International Shipping Prices (Estimated, contact us for specific quotes):
Canada, USPS International Priority - $39
UK and Western Europe, USPS International Priority - $69
Asia and Australia, USPS International Priority - $95

NOTE: All taxes, duties, and tariff charges are the responsibility of the customer. Please contact your customs office to learn specifics associated with importation to your country.

Please contact us by e-mail to determine your specific shipping price and feasibility of shipping to your country.

Do your clincher rims have a maximum psi?

Yes, while many tires are rated to over 160psi, we suggest that you not exceed 130psi. Ride quality and traction are often compromised at pressures over 130psi.

What are the recommended rider weight limits for ROL wheels?

VOLANT - 230lbs (104kg)
RACE SL - 210lbs (95kg)
D'HUEZ - 175lbs (79kg)
CARBON 38 Tubular - 190lbs (86kg)
MATRIX 38 Clincher - 210lbs (95kg)
CARBON 58 Tubular - 215lbs (97kg)
MATRIX 58 Clincher - 220lbs (100kg)
POWERTAP SL+ Clincher - 220lbs (100kg)

NOTE: Roadies and Triathletes exceeding the recommended weight limits on the Race SL and D'Huez should consider requesting a higher spoke-count (24/28) build. A few extra spokes at just 4 grams each will provide improved strength and lateral stiffness. Heavier or more powerful riders require added stiffness for adequate and safe power transmission. Please contact a ROL representative at info@rolwheels.com to learn more.

Are your hubs Shimano, Campagnolo and SRAM compatible?

Yes, all of our hubs can be prepared with either Shimano, Campagnolo or SRAM compatible cassette bodies. Our “Shimano” hub bodies are compatible with Shimano 8, 9 and 10 speed Shimano cassettes as well as all SRAM cassettes. For 2008, all of our “Shimano” cassettes bodies will accommodate 8-10 speed Shimano as well as the new SRAM RED, FORCE and RIVAL cassettes.

Shimano has begun to transition away from its 10 speed specific cassette body spline height. As you may recall, Shimano's Dura Ace wheelsets came with cassette bodies whose spline heights were taller than the 8 and 9 speed height we'd all grown accustomed to. As a result, no one using SRAM cassettes or USCA Junior Gearing could install their cassettes on Dura Ace wheelsets.

For Campagnolo, we support 9, 10 and 11 speed. For the Race SL, D’Huez, Carbon and Matrix wheels, please specify 11 speed on the order and a special spacer will be provided.

Do your wheels come with extra spokes?

Yes. All our wheels come with one extra spoke for each spoke length used in the wheelset purchased.

If I break a spoke, do I need to send the wheel back to ROL Wheels?

No, in the unlikely event that you break a spoke, any qualified mechanic can replace the spoke with a standard J-Bend spoke and get you back on the road. It is important however that your mechanic bring the wheel to high and consistent spoke tension. We can provide spoke tension “spec” to your favorite bike shop upon request.

What is the difference between the VOLANT hubset and the hubset used on the RACE SL, D'HUEZ and Carbon models?

Both ROL hubs are designed and manufactured to ROL's exacting standards. Weight and bearing sizes are the primary differences. All front hubs employ the standard 2-bearing design and the rear hubs employ a 4-bearing design.

Do you build PowerTap wheels?

Yes, we custom build our RACE SL and all of our Carbon models with the PowerTap SL+ hub. Please contact us with questions at info@rolwheels.com.

What is the Coupon Code button used for in the online store?

We utilize the coupon code functionality in the shopping cart software to facilitate online purchases by authorized OEs and IBDs.